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CANCELLATION POLICY

Right to cancel

It should be noted that the products offered on this website fall within the so-called "bespoke" sale, i.e. customized products handmade by master craftsmen immediately after the purchase procedure on the basis of models proposed by the seller in a catalog varied in terms of quantity, quality of leather, colors and type of height incraesing system, even if they refer to standard sizes (e.g. n. 40 - 40.5 - 41 etc.).

Therefore, the Consumer is hereby informed that, even in the sole hypothesis of purchasing standard size footwear without requesting modifications, the product is to be understood in any case personalized because it is put into production only after the completion of the purchase procedure on the basis of a model which is not in stock, but handmade specifically on request without the possibility of making subsequent reversible modifications. The seller has no products in stock.

Due to this type of sale, Consumers are informed that even the choice of the size and type elevator system of the shoe purchased is to be understood as a personalized sale which does not in any way confer the right to cancel.

 

Right to exchange goods

 

You can exercise the right to exchange goods by informing us via e-mail or alternatively you can download the exchange/return form by clicking here, fill it in and send it via e-mail to refund@guidomaggi.it within 14 days of delivery of the goods .

 The goods can be replaced with items of the same price or with another of a higher price, paying the difference in addition to the shipping costs and any custom duties.

 Please ensure that the products are unworn (except for trying on), complete with all related accessories and preferably in their original packaging. For each item purchased, the customer is entitled to 1 exchange for the same model/price.

 Products tailored or personalized to specific consumer requests cannot be replaced. Items purchased with discounts/promotional offers are non-refundable and non-exchangeable.

 If the returned item cannot be accepted because it does not comply with the above details, the customer will be contacted and informed